Career OneStop Occupation Profile
Office Clerks, General
Description: what do they do?
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Also known as:
Office Assistant, Administrative Assistant, Office Coordinator, Customer Service Representative, Administration Assistant, Secretary, Office Clerk, Clerk, Receptionist, Office Manager
Transcript: Transcript for this video is not available
Outlook: will there be jobs?
New job opportunities are very likely in the future.
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Annual projected job openings
Annual projected job openings
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Annual wages for Office Clerks, General in California
Education and experience: to get started
People starting in this career usually have:
- High school diploma or equivalent
- No work experience
- Less than 1 month on-the-job training
Programs that can prepare you:
- General Office Occupations and Clerical Services
How much education do most people in this career have?
Certifications: show your skills
Let employers know you have the skills to do well at this job.
Earning a certification can help you:
- Get a job
- Get a promotion
Licenses: do you need one?
Some states require an occupational license to work in this career.
Find license details for your state
Apprenticeships: learn on the job
Apprenticeships combine paid on-the-job-training with classroom lessons.
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Activities: what you might do in a day
- Operate office equipment.
- Answer telephones to direct calls or provide information.
- Maintain inventory records.
- Prepare cash for deposit or disbursement.
- Collect deposits, payments or fees.
- Execute sales or other financial transactions.
- Send information, materials or documentation.
- Respond to customer problems or complaints.
- Confer with coworkers to coordinate work activities.
- Distribute incoming mail.
- Sort mail.
- Compile data or documentation.
- File documents or records.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Proofread documents, records, or other files to ensure accuracy.
- Check data for recording errors.
- Supervise clerical or administrative personnel.
- Schedule appointments.
- Prepare employee work schedules.
- Search files, databases or reference materials to obtain needed information.
- Make travel, accommodations, or entertainment arrangements for others.
- Provide information to coworkers.
- Monitor inventories of products or materials.
- Train personnel.
- Record information from meetings or other formal proceedings.
- Transcribe spoken or written information.
- Maintain office equipment in proper operating condition.
People in this career often know a lot about:
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
People in this career often have these skills:
- Active Listening – Listening to others, not interrupting, and asking good questions.
- Reading Comprehension – Reading work-related information.
- Speaking – Talking to others.
People in this career often have talent in:
- Oral Expression – Communicating by speaking.
- Oral Comprehension – Listening and understanding what people say.
- Speech Clarity – Speaking clearly.
- Written Comprehension – Reading and understanding what is written.
- Written Expression – Communicating by writing.
- Speech Recognition – Recognizing spoken words.
- Near Vision – Seeing details up close.
- Receptionists and Information Clerks
- License Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Medical Records and Health Information Technicians
- Payroll and Timekeeping Clerks
- Word Processors and Typists
- Insurance Claims Clerks
- Medical Secretaries
- Switchboard Operators, Including Answering Service
- Bill and Account Collectors
This information was retrieved on 2/10/2018 at 8:24 PM Eastern Time from Occupation Profile at CareerOneStop (www.CareerOneStop.org), sponsored by the U.S. Department of Labor, Employment and Training Administration. https://www.CareerOneStop.org/Toolkit
Wage information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. (https://www.bls.gov/oes/home.htm)
Education information comes from the Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections. (https://www.bls.gov/emp/)
Information on Occupational Description, Interests and Tasks comes from the Occupation Information Network. (https://www.onetonline.org/)